Utility Billing/Credit Information: 972-205-2671
(Monday - Friday 8:00 a.m. to 5:00 p.m)
Drive-Through Payment Window Hours:
(Monday - Friday 7 a.m. to 6 p.m.)
Utility Reconnect Services After Hours: 972-205-2607
(5:00 p.m. to 7:00 p.m. Monday-Friday)
(9:00 a.m. to 12:00 p.m. Saturday Only)
Electric Department:
Emergency Power Outage: 972-205-3000 (24 Hours)
Customer Action Center
Request Service
Ask Questions/Receive Answers
Water Utility Main Phone Numbers
Maintenance/Emergency Service: 972-205-3210
(24 hours/day, 7days/week, 365 days of the year)
Water Taste and Odor Concerns: 972-205-3213
(7:00 a.m. to 3:30 p.m. Monday-Friday)
Water Utilities Administration: 972-205-3200
(7:00 a.m. to 4:00 p.m. Monday-Friday)
Water Utilities Administration Fax: 972-205-3242
Field Operations
(7:00 a.m. to 3:30 p.m. Monday-Friday)
Water Utilities Administration E-mail addresses:
Jack May, Managing Director of Water and Wastewater Utilities Jmay@ci.garland.tx.us
Robert Ashcraft, Field Operations Administrator Rashcraf@ci.garland.tx.us
Brent Erickson, Wastewater Collection Manager Berickso@ci.garland.tx.us
Larry Burnett, Operations Supervisor
Lburnett@ci.garland.tx.us
David Jacobs, Project Manager
Djacobs@ci.garland.tx.us
Lynn Raines, Communications Supervisor
lraines@ci.garland.tx.us