Water Utilities

Winter Weather Preparedness


In preparation for colder temperatures over the next couple days, please take the below steps to protect your pipes. 

If you are experiencing a water emergency, need to report a main break, water leaks or sewer overflows, please contact Water Operations 24/7/365 at 972-205-3210 or use eAssist.

If a water pipe breaks within your property lines, please call a plumber.

Tips for protecting your pipes during cold weather


How to Turn Off Your Water at the Meter

Unable to open your meter box lid? Visit the Utility Customer Services Department at the Charles E. Duckworth building, located at 217 N. Fifth St. to request a complimentary meter box key. Please note, only one key per customer account and only the account holder can request the key.

  1. Water Utilities Mission
  2. Water & Sewer Rates
  3. Watering Schedule  & Restrictions
  4. Contact Us

The Water Utilities Department consists of four divisions; Drinking (potable) Water, Wastewater, Pretreatment and Laboratory Services.  All department employees are committed to delivering a safe and abundant supply of potable water sufficient to meet the needs of each of our customers at the lowest practical costs.  Our utility also has the parallel mission of transporting customer wastewater to treatment facilities at the lowest practical costs. To that end, we remain vigilant in meeting the challenges of source water protection, water conservation, and community education.

Scroll through the story map below to learn more about how Garland Water Utilities got started and where we are now!